How do I reset my password?

Passwords can be such a hassle. That’s why we’ve tried to make fixing password issues with Yarno as easy as possible.

So this situation usually begins with one of two scenarios. Click the one closest to yours:

You think you know your password

So, you’re pretty sure you’re typing your password in correctly but it’s still not working? No worries. 

The first thing to do is double check your email address.

Start by going to and typing in your email and password and clicking "Sign In".

Did it work?

  • Yes!  Yayyy! You're finished. Make a mental note of that password and use it again next time.
  • No! - Triple check your email address is spelt correctly, and try typing your password again – there might be an extra space or something in there.

Still no? Okay, let's get your password reset. 

You don't know your password

  1. Go to
  2. Click on "Trouble signing in?"

  3. Type in the email address that you think is associated with Yarno

Click the orange " Reset Password" button.

4. We’ll send you an email that has an orange button in it that says “ Reset your password”.

5. Click on that button. It will take you to a page that looks like…this!

6. Type in a new password you think you can remember, it can be anything, and click on the little right-pointing arrow.

This will take you to the login screen. Try out your new password. Did it work? 

  • Yes? – Great. Happy Yarnoing!
  • No? – Boo! Click on Contact us at the bottom of this page and we’ll get someone cluey to take a look for you.

Side tidbit about the latest findings on what makes good passwords (it's good news!)

So you know all those gobbledygook passwords we’ve been encouraged to use recently, with “at least one capital letter, one number and one miscellaneous character and blah blah blah”. Well, it turns out that even though they’re really hard for humans to remember, they’re relatively easy for computers to guess. 

The latest cryptology science says that the most important aspect of a password is its length, not the weirdness of its characters. To a password-guessing computer one character is no different from another – a ’T’ is no different than a ‘#’. They’re both just possible options in a guessing game. What makes a password harder to crack is its length. 

That’s great news for us humans. It means that we can dispense with weird passwords like, ‘2bvmAt=NxQxbV>J}g’ in favour of something we can have a fighting chance to remember, like ‘moccasin-gondola-tilde-twist’. No numbers or capitals needed. 

Still need help? Contact Us Contact Us