Writing conversationally

Writing conversationally has two benefits:

  1. It helps shape your content as friendly and accessible in your learner’s mind.
  2. It increases the chance that all learners will understand. 

Write like you would speak. Sure, grammar is important, but understanding is paramount. 

Tone, wit and a dash of humour make reading your explanations fun.

And also, keep it short. Choose shorter, simpler words, sentences and paragraphs.

For example, instead of writing:

"Resolving a photocopier paper malfunction should be accompanied by a systematic analysis of the the problem’s root cause in order to mitigate future occurrences of like aberrations."

you could write,

"After you fix a paper jam see if you can trouble shoot why it happened so the next person doesn’t have the same problem."

Easier to understand, yes?

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