Writing conversationally has two benefits:
- It helps shape your content as friendly and accessible in your learner’s mind.
- It increases the chance that all learners will understand.
Write like you would speak. Sure, grammar is important, but understanding is paramount.
Tone, wit and a dash of humour make reading your explanations fun.
And also, keep it short. Choose shorter, simpler words, sentences and paragraphs.
For example, instead of writing:
"Resolving a photocopier paper malfunction should be accompanied by a systematic analysis of the the problem’s root cause in order to mitigate future occurrences of like aberrations."
you could write,
"After you fix a paper jam see if you can trouble shoot why it happened so the next person doesn’t have the same problem."
Easier to understand, yes?